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Customer Service

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Description

We have the employees. We have a great product. We have customers. What could possibly go wrong?

What can a leader do when all the right puzzle pieces are available, but things just don’t click together? How does a leader manage the unmet expectations of an unhappy customer? Why does it sometimes feel like really exceptional customer service is a dying art?

We’d like to change that.

This workshop will focus on teaching employees and leaders – at all levels of the organization – some practical, hands-on skills that foster amazing customer service. The kind of service that is memorable and noteworthy. Amazing customer service does exist, and we can learn the “secret sauce.”

In this workshop, we’ll discuss:

  • The multiple facets of customers, both internal and external, that shape both employee and customer experience.

  • The types of conversations that scientifically have the highest biological and emotional impact and response.

  • Skills to become service-minded, to act versus react.

  • Reconnecting to our reasons of not just what we do at our jobs, but why we do it.

Books and Supplies

Text and materials provided.

Reviews

About the Class

Price: $100

Location: Logan Campus

Room: 840

Date: Feb 21, 2023

Time: 8:30am-12:30pm, 1:00pm - 5:00pm

I Want to Get Started

Give Us a Year Get a New Career

Its never too late to get an education to better your career or go off to a University.

A Little About Bridgerland Technical College

The mission of the Bridgerland Technical College is to deliver competency-based, employer-guided career and technical education to both secondary and post-secondary students through traditional and technology-enhanced methodologies. This hands-on technical education provides occupational education, skills training, and workforce development to support the educational and economic development of the Bear River Region.

 

Get In Touch

Careers at BTECH

Additional Information

HEERF I, II, and III Required Reporting

 

Contact Us

Logan Campus
1301 North 600 West
Logan, UT 84321

Toll-Free: 866-701-1100
Local: 435-753-6780
TDD: 800-346-4128
Fax: 435-752-2016

 

Brigham City Campus
325 West 1100 South
Brigham City, UT 84302

Main: 435-734-0614
Toll-Free: 800-827-0614
Fax: 435-734-0431

If you need to contact any of our instructors or staff members please Click Here.