Customer Service - Custom Fit
Class Description
We have the employees. We have a great product. We have customers. What could possibly go wrong?
What can a leader do when all the right puzzle pieces are available, but things still don’t click together? How does a leader manage unmet expectations from unhappy customers? And why does it sometimes feel like exceptional customer service is becoming a lost art?
This workshop aims to change that by teaching employees and leaders—at every level—practical, hands-on skills that create memorable and outstanding customer service. Amazing service is real, and we can learn the “secret sauce.”
In This Workshop, We’ll Discuss:
- The many facets of both internal and external customers that shape the overall experience
- Types of conversations that have the strongest biological and emotional impact
- Skills to become service-minded and proactive rather than reactive
- Reconnecting to the deeper “why” behind the work we do
Books & Supplies: Any required books, software, or materials will be communicated prior to the start of training.