AI Agents & Workflow

Class Description

The AI Agents and Workflows class focuses on building automated systems that can handle repetitive, time-consuming tasks with minimal human involvement. It introduces the concept of AI agents that can follow defined processes, make basic decisions, and interact with tools like email, help desk platforms, and phone systems. The course walks through how to design workflows that connect these agents to real business tasks, such as triaging support tickets, responding to common inquiries, and managing routine communications.

Key takeaways include understanding how to break down processes into clear, repeatable steps, selecting the right tools to support automation, and setting up agents that can reliably execute tasks without constant oversight. Learners also gain practical experience designing workflows for common use cases like customer support, inbox management, and call handling, along with strategies for monitoring performance and improving reliability over time.

BIO

Kaden leads an AI team at Campbell Scientific, where for the past two years he's focused on deploying practical, production-ready AI systems. His work centers on projects like automated workflows, content creation, and customer support, and has already resulted in roughly 25,000 hours of time saved each year through smarter operations. Outside of that role, Kaden runs his own business, Campbell Cyber, with his wife Baileigh. Together they provide tech-consulting services for business owners for AI and other tech needs.

Books & Supplies: Any required books, software, or materials will be communicated prior to the start of training.