Crucial Conversations for Accountability - Custom Fit

Class Description

Prerequisite: Crucial Conversations for Mastering Dialogue

In reality, performance management is about addressing your people's behavior routinely and consistently. It involves candid coaching through challenges and holding people accountable for lapses in behavior.

Effective performance management also means identifying goals, accelerating careers, and ultimately improving your bottom line. These are communication skills—often the difficult kind—that may not come naturally but can be learned. They are the skills that distinguish managing people from simply managing processes.

The good news is that accountability skills are replicable and learnable. We are all just a few crucial skills away from managing people and performance daily and directly.

Books & Supplies: Any required books, software, or materials will be communicated prior to the start of training.