Building Loyalty Internally and Externally
LS 102: Building Loyalty Internally and Externally: Respecting Employees and Customers – Old, New, and Everyone in Between
How do we generate loyalty?
Is there a connection between loyalty and high morale?
If there is, how do we raise the morale levels in our employees and our customers?
Every January, “Fortune Magazine” publishes a list of “The 100 Best Companies to Work for in America.” In the latest list, the magazine stated, “Our ranking reveals that high morale and outstanding performance emphatically go together.”
This is a workshop about service. About serving your employees and serving your customers.
The workshop will present several discussion points:
- Identifying the value of service.
- Developing a service culture.
- Encouraging and rewarding outstanding behavior.
- Understanding and improving attitudes.
- Recovering from mistakes, internal and external.
Books and Supplies
Text and materials provided.
About the Class
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A Little About Bridgerland Technical College
The mission of the Bridgerland Technical College is to deliver competency-based, employer-guided career and technical education to both secondary and post-secondary students through traditional and technology-enhanced methodologies. This hands-on technical education provides occupational education, skills training, and workforce development to support the educational and economic development of the Bear River Region.
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1301 North 600 West
Logan, UT 84321
Brigham City Campus
325 West 1100 South
Brigham City, UT 84302