What is the fastest way to make a fantastic job feel terrible? Insert a difficult person at work.

But the truth is, every workplace has them. And it can be frustrating. If left unresolved, these frustrations affect our work.

This is not a workshop about changing other people.

This is not a workshop about getting rid of difficult people.

This is a workshop about embracing the diversity of different personalities, preferences, and work styles—in a productive way.

To do this, we’ll explore some important discussions:

• Identifying tools to objectively evaluate difficult situations and people.
• Discussing strategies to examine ourselves, our reactions, our hot buttons.
• Strategies to de-escalate any situation quickly and effectively.
• Honestly and directly addressing issues without hurting the relationship.